Frequently Asked Questions

SHIPPING AND DELIVERY TIME

Each order has a processing time of between 2 and 4 business days. Once the package has been left at the Post Office, you will be sent an email notifying you of the shipment.

Currently we only ship to mainland Spain and the Balearic Islands.

Delivery times for standard shipping are 3 to 5 business days and 1 to 2 business days for express shipping. The time is estimated and may vary depending on holidays or special dates.

PRODUCT CARE

MUGS:
For greater durability of the design, it is not recommended to put the mugs in the dishwasher or microwave.
Hand wash with a soft sponge is recommended.

GLASSES:
These glasses are not dishwasher or microwave safe.
For greater durability of the design, it is recommended to hand wash with a soft sponge and without soaking it.
Do not expose the glass to extreme heat temperatures.

BODYSUITS, TOTE BAGS AND POUCHES:
They are 100% cotton. It is recommended to wash them with cold water (not above 30ºC) and without bleaching detergents or fabric softeners. Do not put them in the dryer.
If ironing is required, it is recommended to turn it over and cover the design with a cloth for greater durability of the design.

EXCHANGES AND RETURNS

If it's been 30 days since your purchase, unfortunately I can't offer you a refund or exchange.

ITEMS THAT DO NOT ACCEPT EXCHANGE OR RETURN:
- Customized products.
- Gift cards.
- Downloadable articles.
- Freebies you receive with every order.
- Surprise packs.
- Mystery boxes.

For more information, please visit our Returns and Exchanges Policy page.

CONTACT

You can contact me via email magicintheatticshop@gmail.com
Or by phone / WhatsApp at 621 398 908